OUR SHIPPING

Shipping costs are calculated in real time at checkout based on your delivery address, order size, and weight, ensuring you only pay the actual courier rate.

All orders are sent with Authority to Leave (ATL). If no one is available to receive the delivery, the courier may leave your parcel in a safe location at the delivery address.

FAQs

All in-stock orders are carefully packed and dispatched within 24–48 hours (excluding weekends and public holidays). We work closely with trusted domestic freight partners — including Direct Freight, DHL, Allied, and Australia Post — to ensure your order arrives quickly and reliably.

Please note: During peak promotional periods such as EOFY, Black Friday, and Boxing Day, dispatch times may be slightly extended.

Once your order is dispatched from our warehouse, you will receive an email with your tracking number immediately.

All pre-orders are packed and dispatched within 24–48 hours of stock arriving at our warehouse (excluding weekends). Our in-house team will keep you updated every step of the way, with any updates they receive. Our goal is to ensure your order reaches you as quickly and reliably as possible.

TERMS & CONDITIONS

Shipping costs are calculated in real time at checkout based on your delivery address, order size, and weight. This ensures you only pay the actual courier rate for your location.

Our team aims to dispatch all in-stock orders within 1–2 business days. During peak periods such as EOFY, Black Friday, promotional events, and Christmas, dispatch times may be slightly longer.

Once your order has been dispatched, you will receive tracking information via email so you can monitor your delivery progress directly with the courier.

All orders are shipped with Authority to Leave (ATL). If no one is available to receive the delivery, the courier may leave the parcel in a safe location at the delivery address. By placing an order, you acknowledge and accept this delivery method.

While we take great care in packaging every order, delivery services are provided by third-party couriers. Delivery timeframes are estimates only and may vary depending on location, weather conditions, and courier network delays.

Our courier partners provide front-door delivery only. Deliveries are generally made Monday to Friday and do not occur on weekends or public holidays. Couriers are unable to transport items inside homes, upstairs, through elevators, or to difficult-access locations.

If you experience any issues with your delivery or require further assistance, please contact our team at info@vosta.com.au and we will do our best to assist.