Warranty
VOSTA warrants its products against manufacturing defects for 12 months from the date of delivery, under normal use.
If a product is defective within the warranty period, VOSTA will repair, replace or refund the product at our discretion, once the claim has been assessed.
What is covered
- Manufacturing faults
- Faults in stitching, seams or fabric construction
- Damage sustained during delivery, where reported promptly
What is not covered
- Improper installation
- Misuse
- Track or competition use (unless specified)
- Normal wear and tear
- UV fading
- Environmental damage
- Change of mind — see Returns below
How to make a warranty claim
Contact us before installing the product, and include your order number plus photographs or video showing the fault:
- Email returns@vosta.com.au
- Phone 1300 515 681
We will assess the claim in writing. You are responsible for the cost of returning the product to us; where a defect is confirmed, we will reimburse reasonable return costs.
Your rights under the Australian Consumer Law
This warranty is in addition to, and does not limit, the rights and remedies available to you under the Australian Consumer Law. Your consumer guarantees are not limited to the 12-month warranty period — they apply for a reasonable period given the nature and price of the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns (change of mind)
Separate to the warranty above, we accept change-of-mind returns within 30 days of delivery, provided the product is unused, uninstalled and in its original packaging.
Return shipping is the customer's responsibility and a restocking fee of up to 10% may apply. Installed, used or modified products are not eligible for a change-of-mind return.
Warranty provided by
VOSTA CO PTY LTD (ABN 86 694 954 713)
7/30 Smith Street, Capalaba QLD 4157
Phone 1300 515 681 · returns@vosta.com.au
Full terms are available on our Terms & Conditions page.
