Refund policy

We want you to buy from VOSTA with confidence. This policy explains how returns work, and it sits alongside your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described, or arrives damaged, you're entitled to a repair, replacement or refund, and for a major failure you can choose a replacement or a refund. Email hello@vosta.com.au with your order number and photos, and we'll sort it. Nothing in this policy limits those rights.

Change of mind (30 days)

Changed your mind? You can return most items within 30 days of receiving them, as long as:

  • the item is unused, in its original condition and in its original sealed packaging
  • you include proof of purchase (your order number or receipt)
  • you pay the return postage

A 10% restocking fee may apply. Items that have been installed or used can't be returned for change of mind.

Seat covers: 30-day fit guarantee

Bought a HydroShield™ seat cover and it doesn't fit your seat? Try it on. If it doesn't fit, return it within 30 days of receiving it for a refund, with no restocking fee, as long as:

  • it's in as-new condition (clean, unwashed and undamaged)
  • it comes back in the bag it came in
  • you pay the return postage

How to return an item

  1. Email hello@vosta.com.au with your order number and the item you'd like to return.
  2. We'll confirm the return and send you our warehouse address.
  3. Send the item back with tracking. You're responsible for it until it reaches our warehouse.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

If more than 15 business days have passed since we approved your return, email hello@vosta.com.au.